Continuous Improvement Coordinator, KSA Amazon Now ACES

Amazon; Jeddah; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking an Operations Executive to lead teams in Jeddah, Saudi Arabia. The successful candidate will be responsible for meeting customer metrics, managing team performance, and improving delivery processes. Candidates must have a Bachelor's degree and be fluent in English. This role offers an opportunity to shape fast delivery service and enhance operational efficiency within a newly formed organization.

Qualifications

• Fluency in spoken and written English is required.
• A Bachelor's degree is necessary for this role.

Responsibilities

• Meet customer metrics while maintaining cost targets.
• Drive performance management of store team members.
• Continuously improve delivery process performance.

Skills

Fluent in English

Team management

Performance improvement

Education

Bachelor's degree

Job description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (KSA) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates' performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of store team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for ACES Managers

Basic Qualifications

• Speak, write, and read fluently in English
• Bachelor's degree

Preferred Qualifications

• 1+ years of manufacturing or customer-facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.