Contact Center Trainer - Riyadh

Manpower Group Middle East; Riyadh; Hybrid; SAR 48,000 - 120,000; Full time

Job summary

A leading staffing agency is seeking a full-time Contact Center Trainer based in Riyadh, Saudi Arabia. The ideal candidate will have experience in training within a contact center environment, strong communication skills, and the ability to engage learners effectively. This role requires the delivery of training programs for new hires and existing employees in a hybrid work setting.

Qualifications

• 1-2 years of experience as a trainer in a contact center or customer service environment.
• Experience in onboarding, coaching, or soft skills training.
• Training of Trainers (TOT) certification is a plus.
• Strong communication and presentation skills in English; Arabic is a plus.

Responsibilities

• Deliver training content and onboarding programs for new joiners.
• Facilitate instructor-led sessions for high learner engagement.
• Coordinate training schedules and logistics with stakeholders.
• Track training effectiveness using feedback and assessments.
• Partner with teams to ensure training materials reflect latest updates.
• Identify knowledge gaps to improve support quality.
• Maintain documentation and knowledge base content.

Skills

Training delivery

Communication skills

Presentation skills

Adaptability to learning styles

Time management

Job description

About the role

Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia.

As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.

Responsibilities

• Deliver engaging training content and onboarding programs for new joiners in the contact center
• Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
• Coordinate training schedules, logistics, and communications with relevant stakeholders
• Track training effectiveness and engagement using feedback, assessments, and performance metrics
• Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
• Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
• Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

Qualifications

• 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
• Experience supporting onboarding, coaching, or soft skills training is highly valued
• Training of Trainers (TOT) certification is a strong plus
• Strong communication and presentation skills (in English, Arabic is a plus)
• Ability to simplify complex topics into clear, engaging learning experiences
• Adapting to different learning styles; both in virtual & in-person training
• Organised and detail-oriented with strong time management
• Familiarity with digital learning tools or LMS platforms is preferred

Attributes

• Passion for education, learning, and empowering others
• Proactive, curious, and eager to take initiative
• Team player with a collaborative mindset
• Enjoys working in a fast-paced, dynamic environment
• Committed to delivering high-quality work with consistency