Concierge Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia seeks a Concierge Supervisor to establish and supervise concierge operations. Responsibilities include leading a team, coordinating daily guest services, and enhancing guest experiences. Ideal candidates will have luxury hospitality experience, leadership skills, and fluency in Arabic and English. This is a full-time role offering competitive benefits in a tax-free environment.

Benefits

Competitive salary in a tax-free environment

30 days of vacation plus public holidays

Paid home leave tickets

Medical and life insurance

Opportunities for growth and development

Qualifications

• Previous experience in concierge services within luxury hospitality, ideally including pre-opening experience.
• Fluency in Arabic and English is essential.

Responsibilities

• Support pre-opening activities including concierge desk setup.
• Supervise daily concierge operations, ensuring personalized guest assistance.
• Lead a team of Concierge Agents to deliver exceptional guest service.

Skills

Concierge services experience

Knowledge of local attractions

Excellent communication skills

Leadership skills

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

Join our pre-opening Front Office team as Concierge Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Chief Concierge, you will help establish concierge operations from the ground up and oversee daily guest services to ensure luxury experiences from pre-opening through daily operations.

What You Will Do

• Support pre-opening activities including concierge desk setup, supplier and partner onboarding, and development of guest service standards.
• Supervise and coordinate daily concierge operations, ensuring timely and personalized guest assistance with itineraries, transportation, reservations, and special requests.
• Lead a team of Concierge Agents, providing guidance and ensuring delivery of exceptional guest service at all times.
• Build strong relationships with local vendors and partners to offer exclusive guest experiences.
• Handle VIP requests and assist in planning bespoke guest activities.
• Monitor guest feedback and resolve service issues promptly.
• Assist in the creation of standard operating procedures and concierge training programs.
• Ensure accurate guest records and service follow-up for future visits.

What You Bring

• Previous experience in concierge services within luxury hospitality, ideally including pre-opening experience.
• Strong knowledge of local attractions, activities, and transportation services.
• Excellent communication and guest relations skills.
• Leadership skills with the ability to supervise, coach, and motivate a team.
• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

Full-time role.

Localization Requirement

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for personalized guest service and operational excellence.