Concierge Supervisor – Elevate Guest Experiences

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel brand in Riyadh is seeking a Concierge Supervisor to oversee concierge services and ensure exceptional hospitality. You will manage a team of concierges, handle guest inquiries, and provide personalized recommendations. Ideal candidates should possess 3-5 years of concierge experience, hold leadership skills, and have strong local knowledge. Fluency in English and Arabic is required for this role, where you will create memorable experiences for VIP guests and maintain the highest service standards.

Qualifications

• Saudi National
• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Fluency in English & Arabic.

Responsibilities

• Oversee concierge services and ensure exceptional hospitality.
• Manage a team of concierges to provide personalized assistance.
• Handle guest inquiries and resolve complaints professionally.
• Implement and uphold service standards in guest interactions.

Skills

Exceptional hospitality

Leadership skills

Excellent communication

Problem-solving abilities

Knowledge of local attractions

Fluency in English & Arabic

Tools

Hotel management software

Job description

A luxury hotel brand in Riyadh is seeking a Concierge Supervisor to oversee concierge services and ensure exceptional hospitality. You will manage a team of concierges, handle guest inquiries, and provide personalized recommendations. Ideal candidates should possess 3-5 years of concierge experience, hold leadership skills, and have strong local knowledge. Fluency in English and Arabic is required for this role, where you will create memorable experiences for VIP guests and maintain the highest service standards.