Cluster Reservation Agent

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company in Makkah is seeking a Cluster Reservation Agent who will serve as the main contact for room reservations. The ideal candidate will have excellent communication skills, outstanding administration, and organizational abilities. Responsibilities include converting inquiries into business, responding to sales inquiries, and ensuring customer satisfaction through accurate reservation processes. Join this renowned firm to contribute to exceptional guest experiences in a dynamic team environment.

Qualifications

• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Number

Cluster Reservation Agent (HOT0C70J)

Work Locations

Hilton Suites Makkah Harram Area Makkah 844

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!