Client Care & Compliance Lead

Sscegypt; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A financial services company is seeking a Client Care Manager to lead the Client Care Team in providing exceptional service and support. The role involves managing client inquiries, mentoring team members, and ensuring compliance with regulatory standards in Saudi Arabia. Candidates should have extensive experience in client care and a strong understanding of the regulatory landscape. This position is a crucial leadership role that enhances the overall client experience.

Qualifications

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively.
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

Responsibilities

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions.
• Conduct thorough reviews of client documents to verify authenticity and compliance.
• Analyze current client account management processes to identify inefficiencies.
• Supervise the Client care team in conducting comprehensive due diligence searches.

Skills

Exceptional Customer Service Skills

Strong Problem-Solving and Decision-Making Abilities

Excellent Communication and Interpersonal Skills

Attention to Detail and Quality Focus

Ability to Multi-task in a Fast-Paced Environment

Excellent command of Spoken and Written English Language

Education

Bachelor’s degree in finance, Business Administration, Economics, or a related field

Tools

CME-1 Certification

Job description

A financial services company is seeking a Client Care Manager to lead the Client Care Team in providing exceptional service and support. The role involves managing client inquiries, mentoring team members, and ensuring compliance with regulatory standards in Saudi Arabia. Candidates should have extensive experience in client care and a strong understanding of the regulatory landscape. This position is a crucial leadership role that enhances the overall client experience.