CLIENT ADVISOR & SALES SUPPORT

Bulgari; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury brand is seeking a Client Advisor and Sales Support in Riyadh to provide an inspirational shopping experience and maximize sales opportunities. The role requires strong customer service and negotiation skills, along with at least 3-4 years of sales experience in luxury or fashion. The successful candidate will engage with clients, manage the sales process, and contribute to achieving store KPIs. Proficiency in English is essential, and knowledge of product offerings is advantageous.

Qualifications

• At least 3-4 years sales experience in luxury or fashion brand.
• Proficient in English, both written and verbal.
• Experience with Customer Relationship Management techniques.

Responsibilities

• Welcome all clients and provide extraordinary service.
• Listen to clients' needs and provide customized advice.
• Establish and develop relationships with existing and new clients.
• Manage the sales process from welcoming to packaging.
• Contribute to store service KPIs achievement.
• Handle clients' data for future contact and personalized actions.
• Perform after sales service activities.
• Engage in ongoing training modules.

Skills

Customer service

Negotiation skills

Sales techniques

Product knowledge

CRM activities

Tools

SAP

Job description

Position

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison :

CLIENT ADVISOR AND SALES SUPPORT, RIYADH

[FOR SAUDI ARABIAN NATIONALS ONLY]

Your Mission

To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. Support peers and colleagues in the efficient running of the boutique. Demonstrate excellent product knowledge and drive carefully curated KPIs to new heights.

Accountabilities

• Welcome all clients / prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) providing an extraordinary experience and service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one to one activities.
• Apply all sales related procedures and guidelines.
• Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.

Profile

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 / 4 years sales experience within Bulgari or a similar role within luxury / fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written, and verbal is essential

Additional Information

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build your client base is essential.

Knowledge of Bulgari products, Selling skills Store procedures is an advantage.