Chief Steward

Hilton Worldwide, Inc.; Medina; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Medina is seeking a Chief Steward to ensure efficient management of the Back of House team. Key responsibilities include maintaining cleaning schedules, training team members, and adhering to safety regulations. The ideal candidate will possess strong organizational and communication skills, with experience in a supervisory role preferred. This position is crucial to delivering an excellent guest experience.

Qualifications

• Good organisational and planning skills are essential.
• Strong communication skills are necessary.
• Ability to work under pressure will be required.
• Flexibility is important for varying work situations.

Responsibilities

• Run the Back of House Department efficiently.
• Manage, train and develop the Back of House team.
• Ensure cleaning standards are followed.
• Oversee cleanliness of food and beverage outlets.

Skills

Good organisational and planning skills

Good communication skills

Ability to work under pressure

Ability to work on their own or in teams

Flexibility to respond to various work situations

Passion for building excellent relationships

Education

High school certificate or equivalent

Related qualifications

Job description

Overview

Chief Steward (HOT0BW60) at Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton. The Chief Steward trains, supports, and motivates the Back of House team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.

What will I be doing?

As a Chief Steward, you are responsible for training, supporting, and motivating the Back of House Team to deliver an excellent Guest and Member experience. You will manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Run the Back of House Department efficiently and to consistent high standards
• Manage, train and develop the Back of House team
• Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
• Ensure the flow and supply of operating equipment meets bar, banqueting and restaurant requirements
• Oversee the cleanliness of all food and beverage outlets and the Team Restaurant
• Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they affect sanitation and hygiene, as set by internal and local legal requirements
• Identify and develop new revenue opportunities
• Work with the banqueting functions to ensure the accurate and timely preparation of individual plates/orders
• Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
• Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager
• Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual
• Assist in the location, movement and storage of operational equipment
• Assist in the stock take of equipment and other items as required
• Work with all departments to ensure items that are required for service are available when needed
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Chief Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and planning skills
• Good communication skills
• Ability to work under pressure
• Ability to work on their own or in teams
• Flexibility to respond to a range of various work situations
• A passion for building excellent relationships with colleagues

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A high school certificate or equivalent and any other related qualifications
• Previous experience in supervisory role
• Experience in hotel / leisure industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!