Chief Concierge for Fairmont the Red Sea

FAIRMONT; Umluj; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury resort in Umluj, Saudi Arabia is seeking a Chief Concierge to lead the concierge team. The successful candidate will deliver exceptional guest experiences, manage teams, and cultivate vendor relationships. Required qualifications include a Bachelor's degree in Hospitality Management, 5-7 years in luxury hospitality, and strong leadership skills. This role demands excellent customer service and communication abilities while adhering to high standards of luxury service.

Qualifications

• Minimum 5-7 years of experience in luxury hospitality.
• Les Clefs d'Or certification preferred.
• Fluency in English; additional language skills are highly valued.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Lead and inspire a team of concierge professionals.
• Develop and implement innovative concierge services.
• Serve as the primary point of contact for VIP guests.
• Cultivate relationships with local vendors and attractions.

Skills

Leadership skills

Customer service

Communication skills

Problem-solving

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Job Description

Fairmont the Red Sea is seeking an exceptional Chief Concierge to join our luxury resort in the breathtaking destination of Umluj, Saudi Arabia. As the leader of our concierge team, you will be responsible for delivering unparalleled guest experiences and setting new standards in luxury hospitality.

• Lead and inspire a team of concierge professionals, ensuring the highest levels of guest satisfaction
• Develop and implement innovative concierge services and programs to enhance the guest experience
• Serve as the primary point of contact for VIP guests and handle their special requests
• Cultivate and maintain relationships with local vendors, attractions, and service providers
• Oversee the creation and maintenance of a comprehensive guest information database
• Manage departmental budgets, schedules, and performance metrics
• Collaborate with other departments to ensure seamless guest experiences across the resort
• Stay informed about local and regional events, attractions, and cultural activities
• Continuously seek opportunities to improve service quality and operational efficiency
• Mentor and train team members to uphold Fairmont’s exceptional service standards

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum 5-7 years of experience in luxury hospitality, with a proven track record in concierge services
• Les Clefs d'Or certification preferred
• Exceptional leadership skills with the ability to motivate and develop a high-performing team
• Outstanding customer service skills and a passion for exceeding guest expectations
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external partners
• Strong problem-solving and decision-making abilities
• Proficiency in hotel management software and technology
• Fluency in English; additional language skills are highly valued
• In-depth knowledge of the local area, attractions, and Saudi Arabian culture
• Demonstrated ability to manage budgets and improve operational efficiency
• Flexibility to work varying shifts, including weekends and holidays

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.