Center Supervisor (AlAhsa)

Silah Tamkeen; Al Ahsa Governorate; On-site; SAR 60,000 - 80,000; Full time

Job summary

A telecommunications firm in Al Ahsa Governorate is seeking an experienced supervisor to manage call center activities. The ideal candidate should possess excellent organizational skills and have at least 2 years of supervisory experience. This role includes providing guidance to team members, optimizing performance, and maintaining effective communication within the team. Competitive compensation and a dynamic working environment are offered.

Qualifications

• 2+ years of experience as a call center supervisor or similar supervisory position.
• Excellent organizational and leadership skills.
• Strong negotiation skills.

Responsibilities

• Manages all activities within the center.
• Provides guidance to team members to encourage work productivity.
• Monitors, evaluates, and ensures the completion of tasks and projects.

Skills

Supervisory experience

Excellent organizational skills

Written and verbal communication skills

Tech savvy

Negotiation skills

Education

Bachelor's degree

Tools

CC tools and equipment

Job description

Overview

The ideal candidate must have supervisory experience, as well as being a great communicator, organized, reliable and result-oriented.

Responsibilities

• Manages all activities within the center.
• Provides guidance to team members to encourage work productivity.
• Ensures appropriate procedures and processes are followed.
• Resolves performance issues and makes revisions when necessary.
• Monitors, evaluates, and ensures the completion of tasks and projects.
• Writes, reviews and revises product requirements and specifications.
• Provides guidance to the team and ensures they adhere to all regulations.
• Devise ways to optimize performance and keep staff motivated.
• Keep management well-informed about issues and deliver status reports.
• Performing duties assigned by management.

Qualifications

• 2+ years of experience as a call center supervisor or similar supervisory position.
• Must have a bachelor’s degree.
• Excellent organizational and leadership skills.
• Excellent written and verbal communication skills.
• Tech savvy with knowledge of CC tools and equipment.
• Strong negotiation skills.