Business Analyst & Documentation Specialist

Systems Arabia; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology solutions company in Saudi Arabia is seeking a detail-oriented Business Analyst / Documentation Specialist. The ideal candidate will possess 3-5 years of experience, a Bachelor's degree in a relevant field, and strong knowledge of ERP and CRM systems. Responsibilities include gathering requirements, documenting processes, and validating solutions during testing. Excellent communication skills and attention to detail are crucial for success in this role.

Qualifications

• 3–5 years of experience in a Business Analyst or Documentation Specialist role.
• Strong understanding of ERP and CRM systems.
• Able to document business processes effectively.

Responsibilities

• Gather, analyze, and document business requirements for ERP and CRM modules.
• Prepare functional documentation like BRDs and process flows.
• Facilitate workshops to identify gaps in processes.

Skills

Requirements gathering

Process mapping

Communication skills

Attention to detail

Education

Bachelor’s degree in Business or related field

Job description

We are looking for a detail-oriented Business Analyst / Documentation Specialist with experience in ERP and CRM systems. The role involves working closely with business and technical stakeholders to gather requirements, document processes, and ensure solutions meet business needs.

Key Responsibilities

• Gather, analyze, and document business requirements for ERP and CRM modules.
• Prepare and maintain functional documentation such as BRDs, process flows, and use cases.
• Facilitate workshops with stakeholders to map processes and identify gaps.
• Support configuration and customization decisions by translating business needs into functional requirements.
• Validate solutions during system testing and User Acceptance Testing (UAT).

Requirements

• Bachelor’s degree in a related field (Business, Information Systems, Computer Science, or equivalent).
• 3–5 years of experience as a Business Analyst or Documentation Specialist.
• Strong experience in requirements gathering and process mapping.
• Functional knowledge of ERP and CRM systems.
• Excellent communication skills and strong attention to detail.