Automated Operations Engineer(3)

Ericsson GmbH; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading tech company is looking for an Automated Operations Engineer to join their team in Al-Qassim Province, Saudi Arabia. In this pivotal role, you will coordinate and manage a range of maintenance activities to ensure compliance with Service Level Agreements (SLA) and enhance customer satisfaction. Key responsibilities include service monitoring, incident documentation, and preventive maintenance support. Ideal candidates will have experience with Ericsson operations and strong problem-solving skills.

Qualifications

• Experience with Ericsson Operations Engine and various test automation tools is essential.
• Knowledge of ITIL practices and strong client service skills required.
• Capable of supporting problem management and incident resolution.

Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor performance of Resources and Services.
• Conduct Security Event Monitoring.

Skills

Ericsson Operations Engine - Mode Of Operations

Test Automation Management Tools

Test Execution Engine

Dealing With Enquiries

MS TOP

Document Control

Software Performance Testing

Ericsson RAN Management

Ericsson VAS Management

Customer Complaint Resolution

Client Services

ITIL

Call Centers

Ericsson Packet Core Management

Job description

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About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support in the investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.