Associate Mako Product Specialist, Riyadh

Stryker EMEA Supply Chain Services B.V; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading medical technology company is seeking a Field-based technical support specialist in Riyadh. This role involves providing technical expertise to support sales representatives and customers, performing on-site assistance during surgeries, and delivering training. Candidates should have a Bachelor's degree in Biomedical or Medical Engineering and be fluent in English and Arabic. The position requires 70% travel and involves collaboration within a team-oriented environment.

Qualifications

• Bachelor's degree in a related technical or clinical field of study.
• Fluent in both English and Arabic, spoken and written.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide technical support at customer sites during sales.
• Complete Mako training and obtain certification.
• Develop knowledge of hospital preferences to meet customer expectations.

Skills

Technical expertise

Fluent English & Arabic

Interpersonal and communication skills

Team oriented

Education

Bachelor's Degree in Biomedical or Medical Engineering

Tools

MS Office

Job description

Overview

Work Flexibility : Field-based

This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues. As an individual contributor, you will work independently with minimal supervision, requiring a university degree or significant practical experience. The position includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes. You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.

What you will do

• Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot.
• Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.
• Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

What you need

• Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering
• Fluent English & Arabic language skills (Spoken & Written)
• Use of computer and MS Office tools
• Ability to work in a team oriented environment with excellent interpersonal and communication skills
• Self-motivated, detail oriented and a proven history of ability to make independent decisions
• Comfortable in Operating Room environment
• Travel Percentage: 70%