Associate Consultant SAP Application Support

Invenio Business Solutions; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading SAP solutions provider is seeking an SAP Application Support - Associate Consultant who speaks Arabic. The role involves handling support incidents, assigning tickets, and conducting root cause analysis in the SAP environment. Candidates should have 1-3 years of SAP module experience and a degree in a relevant field. Excellent communication skills are essential. The position is based in Riyadh, Saudi Arabia.

Qualifications

• Experience in SAP Tax & Revenue Management.
• Strong oral and written English communication skills.
• Ability to monitor and assign tickets using a ticketing tool.

Responsibilities

• Monitor and assign tickets for initial client queries.
• Conduct root cause analysis for recurring issues.
• Create and maintain documentation for common solutions.

Skills

1-3 years of experience in one or more SAP modules.

Ability to use Service Marketplace to create tickets

Understanding of functional specifications

Experience with Microsoft Office suite

Education

BE/BTech in Computer Science, Information Technology, Electronics & Communication

Job description

About Invenio

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.

Role

SAP Application Support - Associate Consultant (Arabic Speaker)

SAP Skills

• 1-3 years of experience in one or more SAP modules.
• At least one full life-cycle implementation project
• Understands SAP Activate Methodology.
• Ability to use Service Marketplace to create tickets, research notes and review release notes.
• Understands functional specifications
• Experience / Knowledge of Tax and revenue module is desirable.

Educational Qualifications

• Should be BE / BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder

Responsibilities

• Should have experience / knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication / interaction (over Zoom / Teams calls and emails).

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module / application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator / clients.
• Ensures quality implementation (works with QA program).

Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.