Assistant Store Manager

Accutree Consultancy; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading consultancy firm in Saudi Arabia is seeking an experienced store manager for an eyewear retail location. You will be responsible for managing overall store operations while ensuring exceptional customer service and staff training. Ideal candidates will have hands-on experience in eyewear store management, particularly in luxury environments, and will be adept at resolving customer issues. This position emphasizes adherence to brand standards and policies while driving sales performance.

Qualifications

• Experience in eyewear store management is essential.
• Familiarity with luxury eyewear sales is required.

Responsibilities

• Oversee overall store management and enhance critical elements.
• Plan weekly roster and assign daily tasks.
• Conduct daily huddles and track team performance.
• Train and assess new staff induction.
• Ensure stock levels and manage customer satisfaction.

Skills

Store management

Customer service

Team leadership

Job description

Responsibilities

• Responsible for the overall store management and enhancement of all critical elements
• Plan weekly roster, assign daily task
• Conducting daily huddles, using role plays and tracking performance.
• Training & overseeing new staff induction and assessing the learnings Providing structured feedback to the Management on opportunities for continuous improvement.
• Ensuring adequate stock levels, minimizing stock out situations.
• Ensure products are displayed as per the brand guidelines.
• Ensure POS & other equipments are in working conditions
• Collaborate with merchandising, Marketing & finance team
• Ensuring high levels of customer’s satisfaction through excellent service.
• Maintaining brand standards and guidelines.
• Proactively resolve customer complaints.
• Ensuring growth, higher sales conversions, improving consistently on other store performance
• Acquiring In-depth product knowledge of brands, optical and a good knowledge level of competing brands.
• Leading by example reflecting the values of the brand, integrity, and discipline.
• Adhering to operational standards & Company policies.
• Reduce inventory shrinkage by minimizing loss.

Requirements

• Currently in KSA and worked in a similar role.
• Work experience with eye wear store management, luxory to daily eye wear sales is a MUST.