We are looking for a proactive and personable Assistant Community Manager to support the Community Manager in daily operations, resident relations, leasing activities, and community engagement. The ideal candidate will play a key role in maintaining a positive community environment and ensuring high levels of resident satisfaction and retention.
Key Responsibilities
- Assist in managing day-to-day operations of the community, including leasing, rent collection, and maintenance coordination.
- Build and maintain strong relationships with residents, addressing concerns and resolving issues promptly.
- Support marketing and leasing efforts to attract new residents and retain current ones.
- Assist in planning and executing resident events, community programs, and social media activities.
- Maintain accurate records related to leases, renewals, payments, and service requests.
- Conduct property inspections to ensure cleanliness, safety, and maintenance standards.
- Collaborate with vendors, contractors, and service providers as directed by the Community Manager.
- Help enforce community policies and ensure compliance with property rules and regulations.
- Prepare reports on occupancy, maintenance status, and resident feedback for management review.
Requirements
- Bachelors degree in Business Administration, Marketing, Real Estate, or related field (preferred but not mandatory).
- 13 years of experience in property management, customer service, or administrative support.
- Strong communication and interpersonal skills with a customer-first attitude.
- Basic knowledge of leasing processes, Fair Housing regulations, and property operations.
- Proficiency in Microsoft Office; familiarity with property management software is a plus.
- Excellent organizational and multitasking abilities.
Preferred Qualifications
- Experience working in residential, HOA, co-living, or apartment community management.
- Bilingual communication skills (if applicable to community demographics).
- Certified Apartment Manager (CAM) or other relevant certifications (preferred).