Application Support Engineer - SQL & Fintech Troubleshooter

Tamara; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech company is seeking an Application Support Engineer to join their Technical Support team in Saudi Arabia. The role involves investigating and resolving technical issues for customers and merchants, utilizing strong SQL skills. Ideal candidates will have a Bachelor's degree in Computer Science or a related field, coupled with excellent problem-solving abilities and a customer-focused mindset. This position offers the opportunity to contribute to a dynamic fintech environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Previous experience in technical support roles is required.
• Advanced understanding and experience in SQL.
• Strong problem-solving skills and a willingness to learn new technologies.
• Excellent communication skills, both written and verbal.
• Customer-focused mindset with a dedication to providing exceptional service and support.

Responsibilities

• Respond promptly to frontline agents on inquiries via ticketing system.
• Identify and troubleshoot technical issues reported by Customers and Merchants.
• Maintain ownership of escalated cases until resolution.
• Document issue details and investigation steps.
• Contribute to knowledge base content.

Skills

SQL

Problem-solving

Communication

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Support ticketing systems

Job description

A leading fintech company is seeking an Application Support Engineer to join their Technical Support team in Saudi Arabia. The role involves investigating and resolving technical issues for customers and merchants, utilizing strong SQL skills. Ideal candidates will have a Bachelor's degree in Computer Science or a related field, coupled with excellent problem-solving abilities and a customer-focused mindset. This position offers the opportunity to contribute to a dynamic fintech environment.