Apple Certified Technician ( Mobile Hardware )

eXtra (United Electronics Co.); Makkah Al Mukarramah, Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading electronics retailer in Makkah is seeking a Mobile Hardware Technician to diagnose and resolve technical issues. The ideal candidate should be Apple certified with at least 2 years of experience in mobile technical support and excellent communication skills in both English and Arabic. Responsibilities include providing repairs, tracking service KPIs, and assisting customers effectively.

Qualifications

• 2+ years experience in PC/Mobile technical support and troubleshooting.
• Ability to communicate at all levels of customer.

Responsibilities

• Diagnose and resolve technical issues related to mobile hardware.
• Provide software and hardware technical repairs.
• Continuously track Smart products services KPIs.

Skills

Apple Certified

Excellent communications skills in English

Excellent communications skills in Arabic

Troubleshoot - OS, hardware, and software

Self-motivation

Organizing

Education

Bachelor's/ Diploma in Computer Science/ Technical Services/ IT

Tools

MS Office

Job description

Overview

We are looking for a Saudi national Mobile Hardware Technician, preferably Apple certified, to serve as the primary point of contact for diagnosing and resolving technical issues related to mobile hardware. The technician will work closely with our Senior Technical Engineer

Key Responsibilities

• Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.
• Attend to customer technical enquiries regarding technical repair or fixing
• Provide software and hardware technical repairs.
• Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .
• Follow up customer technical repair status and ensure that the customer is advised with progress
• Attend to customer technical complaints and try to resolve them
• Assist in devising and implementing systems to improve quality of service
• Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty
• Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.
• Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine.
• Work closely with reception team to provide the technical knowledge needed for them.

Qualifications & skills

• Bachelor's/ Diploma degree in Computer Science/ Support Technical services / information technology
• Apple Certified
• Minimum of 2 years experience in PC/Mobile technical support and trouble shooting
• Excellent communications skills in English and Arabic is a must
• Intermediate level skills in MS Office
• Self motivation
• Organizing
• Ability to communicate at all levels of customer
• Excellent English language and Arabic will be highly preferred.
• Troubleshoot - OS, hardware, and software