Analyst III, Control Center supports monitoring operations by logging violations, validating data, escalating incidents to senior staff, ensuring accurate reporting and contributing to overall fleet safety and compliance.
Policies, Processes & Procedures
- Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.
- Implement and uphold safety and security protocols to protect the well‑being of all employees and company assets.
Control Center Operation key responsibilities
- Monitor real‑time data including dashcam alerts, GPS trails, and CCTV footage to ensure compliance with safety and operational policies; conduct random spot checks and document violations for audits and compliance reviews.
- Log and categorize violations, tagging them for management review; support reporting by preparing daily activity summaries and weekly reports while maintaining organized, audit‑ready records of alerts, driver communications, and actions taken.
- Validate and document incidents by cross‑referencing GPS timestamps and dashcam snapshots; create accurate first‑level incident records and maintain logs for internal tracking and escalation purposes.
- Track driving behavior and route adherence by analyzing GPS data to detect aggressive driving, unauthorized stops, and route deviations; conduct weekly route coverage audits to ensure operational compliance.
- Identify and report device issues, such as inactive or malfunctioning GPS units; coordinate with technical teams or suppliers to ensure timely maintenance and continued system functionality.
- Use system alerts and analytics to detect over‑speeding, unsafe driving, and policy violations; elevate critical incidents requiring in-depth investigation and generate executive summaries on safety trends, risk indicators, and device performance.
Use dashcam communication to instantly alert and correct driver behaviour
- Ticketing System: Generate violation tickets with evidence and log them into the system for review, follow‑up, or disciplinary action.
- Maintain accurate records of all incidents, alerts, driver communications, and actions taken for audit and investigation purposes for allocated area.
- Support the Senior Analyst in audits and special investigations.
Self‑Management
- Set performance goals at the beginning of the year in consultation with the HSE department, ensure ongoing monitoring and achievement of these goals; understand and develop key competencies required for effective fleet monitoring, safety compliance, and incident analysis.
- Learn and follow monitoring procedures and standards; attend training sessions, apply feedback to improve performance, contribute to SOP compliance, and actively identify gaps for improvement.
- Perform additional duties as needed to support the team and overall business objectives.
Qualification
- Diploma Degree
- 2–3 Years of relevant experience in Data Analysing, HSE‑related roles, or similar positions.