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Job summary
A leading customer service firm in Kuala Lumpur is seeking a Sales Consultant Specialist to join their team. This full-time role involves providing excellent customer service, managing reservations, and engaging with clients effectively. The ideal candidate has at least one year of experience in customer service and is fluent in both English and Mandarin, including traditional Mandarin typing skills. This position requires flexibility in working hours and a commitment to delivering exceptional service.
Qualifications
- At least 1 year of customer service experience.
- Fluency in English speaking (C1) and Mandarin speaking.
- Equipped with traditional Mandarin typing skills.
Responsibilities
- Sell and confirm Cruise reservations.
- Engage with guests addressing their needs.
- Assist guests with reservations and account management.
- Develop relationships with guests and team members.
Skills
Join the Customer Service team at TDCX Malaysia as a Sales Consultant Specialist. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service, answering inquiries and resolving issues in a professional and efficient manner.
- Sell and confirm Cruise reservations by providing comprehensive information
- Engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
- Assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions whenchallenges arise.
- Meet required departmental metric expectations as well as maintaining efficiency goals
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including working additional hours, weekendsandholidays
- Preferably at least > 1 year of customer service experiences
- Fluency in English speaking (C1) & Mandarin Speaking to effectively communicate with Mandarin-speaking clients.
- Equipped with traditional mandarin typing skillset.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.