Executive Customer Service - (English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking a dedicated individual for an entry-level position based in Kuala Lumpur. Responsibilities include handling member inquiries, managing phone-in redemption requests, and providing support for the loyalty program. The ideal candidate should possess excellent communication skills and be proficient in English, with basic computer knowledge. This role offers an attractive salary and various benefits, including annual and medical leave.

Benefits

Attractive salary (RM2,500)

Performance related allowance

15 days annual leave

14 days medical leave

Medical and hospitalization insurance coverage

Qualifications

• Must have prior working experience.
• Display excellent communication, problem solving and people skills.
• Possess initiative and ability to multitask.

Responsibilities

• Handle enquiry calls and member account queries.
• Manage phone-in redemption and card requests.
• Support loyalty program related enquiries.

Skills

Proficient in written and spoken English

Excellent communication skills

Problem solving skills

Customer service orientation

Basic computer knowledge: MS Office, MS Outlook

Fast typing skills (minimum 35 words per minute)

Ability to work independently and in a team

Good multitasking ability

Education

Minimum SPM/STPM or Diploma

Job description

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Job Description

Responsibilities of the Role

• Must be proficient in written and spoken English.
• Render the following service for Enquiry calls.
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email / SMS.
• Point adjustment and swap card handling.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non‑received or lost voucher.
• Handle "Form Recovery" e.g. incomplete information.
• Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
• Handle any other miscellaneous requests from card members and service station dealers.

Skill Requirements

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Possess initiative, ability to work independently and within a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem‑solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM2,500).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.