Virtual Trip Support Consultant

Destiny&Co Travel Agency; A distancia; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A travel agency seeks a Virtual Trip Support Consultant to assist clients throughout their travel journey. Responsibilities include responding to inquiries, managing itineraries, and providing destination information. The role emphasizes strong communication and customer service skills. Ideal candidates will have a passion for travel along with excellent organizational abilities. This position offers fully remote work with flexible scheduling and various travel perks.

Servicios

Fully remote work with flexible scheduling

Access to exclusive travel perks

Ongoing training opportunities

Supportive team environment

Formación

• Strong communication skills are essential.
• Experience in customer service is preferred.
• Ability to organize and manage multiple tasks.

Responsabilidades

• Respond to client inquiries via various platforms.
• Assist with changes and cancellations of itineraries.
• Provide accurate information on destinations.

Conocimientos

Strong written and verbal communication skills

Customer service experience in hospitality

Excellent organization

Digital tools and travel systems

Passion for travel

Descripción del empleo

As a Virtual Trip Support Consultant, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is managed smoothly while providing guidance, timely updates, and reassurance before, during, and after each trip. You will help travelers feel confident, informed, and supported at every stage of their experience.

At Destiny&Co., we focus on personalized service and meaningful travel experiences, taking pride in delivering organized itineraries and thoughtful support that helps clients create lasting memories.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns with professionalism.

Benefits

• Fully remote work with flexible scheduling.
• Access to exclusive travel perks and ongoing training opportunities.
• Supportive team environment focused on collaboration and growth.
• Opportunity to build long-term relationships within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience in hospitality, service, or related fields preferred.
• Excellent organization and attention to detail.
• Comfort learning digital tools and travel systems.
• A genuine passion for travel and helping others.