Vehicle Support Specialist — SaaS Customer Champion

Hitachi Vantara Corporation; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Vehicle Support Specialist in Mexico, Jalisco, to provide front-line support to customers, enhancing relationships through various communication channels. This role involves resolving inquiries, troubleshooting issues, and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have customer support experience, strong communication skills, and a commitment to service excellence. Join a dynamic team and kickstart your career in a high-growth SaaS environment.

Servicios

Culture of caring

Learning and development

Balance and flexibility

Formación

• 1-3 years of customer support experience, preferably in a B2B or SaaS environment.
• Exceptional verbal and written communication skills.
• Strong commitment to service excellence.
• Attention to detail and strong organizational skills.

Responsabilidades

• Respond to and resolve end-user and customer inquiries via phone, email, and web chat.
• Provide a positive, customer-centric approach to troubleshooting.
• Manage, monitor, and record customer cases in the ticket management platform.
• Collaborate with internal teams to ensure timely issue resolution.

Conocimientos

Customer support experience

Exceptional communication skills

Fluency in French and/or Spanish

Experience using Zendesk

Strong problem-solving mindset

Proficiency in Microsoft Office Suite

Descripción del empleo

A global technology company is seeking a Vehicle Support Specialist in Mexico, Jalisco, to provide front-line support to customers, enhancing relationships through various communication channels. This role involves resolving inquiries, troubleshooting issues, and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have customer support experience, strong communication skills, and a commitment to service excellence. Join a dynamic team and kickstart your career in a high-growth SaaS environment.