UX Research Manager: Strategy, Insights & Team Leadership

HSBC; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global bank in Mexico City is seeking a UX Research Manager to lead a team of researchers focused on generating actionable customer insights. The role involves defining and executing the UX research strategy while collaborating closely with various departments to influence product design based on user feedback and analytical data. Candidates should have strong experience in both qualitative and quantitative research methods and the ability to translate findings effectively into strategic recommendations for product improvement.

Servicios

Paid leave for family events

Focus on gender equality

Training and development opportunities

Formación

• Experience leading UX research teams and developing research strategies.
• Strong understanding of qualitative and quantitative research methods.
• Ability to translate insights into actionable recommendations.

Responsabilidades

• Define and own the UX research strategy and roadmap.
• Plan and oversee mixed-methods studies to inform design.
• Build and manage a high-performing UX research team.

Conocimientos

Customer insights generation

UX research strategy

Qualitative research

Quantitative research

Team management

Data analysis

Customer-centric decision making

Herramientas

Python

Descripción del empleo

A leading global bank in Mexico City is seeking a UX Research Manager to lead a team of researchers focused on generating actionable customer insights. The role involves defining and executing the UX research strategy while collaborating closely with various departments to influence product design based on user feedback and analytical data. Candidates should have strong experience in both qualitative and quantitative research methods and the ability to translate findings effectively into strategic recommendations for product improvement.