Trilingual Customer Support Agent - Remote

Hos247 Llc; A distancia; MXN 268,000 - 448,000; Jornada completa

Descripción de la vacante

A growing technology company is seeking a full-time remote Customer Support Agent. The role involves providing front-line support to drivers and fleet managers across multiple languages, including English, Spanish, and Russian. Ideal candidates will have at least one year of experience in customer support and be tech-savvy. This position offers opportunities to impact the organization and grow into upper-level positions quickly.

Formación

• Fluent in English, Spanish, and Russian with clear communication skills.
• At least 1 year of experience in customer support or sales servicing English-speaking customers.
• Tech-savvy, familiar with smartphone/tablet configurations.

Responsabilidades

• Provide front-line support to English-speaking, Spanish-speaking, and Russian-speaking drivers.
• Proactively identify areas for product/service improvements.
• Participate in implementations to increase customer satisfaction.

Conocimientos

Fluent in English

Fluent in Spanish

Fluent in Russian

Tech-savvy

Customer support experience

Herramientas

Zendesk

Descripción del empleo

Company Description

Full-timeCompany DescriptionHOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada.

Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.Learn more DescriptionThis is a full-time remote (work-from-home) Customer Support Agent position.

In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada. You will learn to proactively identify the areas for product / service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention.

We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Qualifications

You must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish.

You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers.

You are tech-savvy and familiar with basic smartphone / tablet configurations.

You will need a reliable access to high-speed internet and provide your own laptop or desktop computer with a headset (required for making / receiving phone calls from our Helpdesk / CRM).

Familiarity with Helpdesk / CRM software such as Zendesk is a plus, but not required.

Familiarity with a trucking / logistics industry is a plus, but not required.

Additional Information

A personal computer with a headset and high-speed internet is required for making / receiving calls from our CRM system.

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