Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading travel agency is seeking a Luxury Travel Consultant – Customer Experience to support clients at every travel stage. In this client-facing role, you will manage luxury bookings, respond to inquiries, and ensure a seamless experience. Ideal candidates possess strong communication skills and a passion for travel. This position is remote with flexible scheduling and opportunities for professional growth within the agency. The role offers access to travel perks and a supportive team culture.

Servicios

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Formación

• Preferred background in travel, hospitality, or service-related experience.
• Detail-oriented and service-driven personality.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding travel requirements.
• Confirm itineraries to ensure accuracy and satisfaction.
• Follow up with clients to ensure a positive experience.
• Address client concerns with professionalism.
• Maintain documentation and update booking systems.

Conocimientos

Excellent verbal and written communication skills

Strong customer service background

Highly organized

Comfortable using technology

Proactive and able to manage multiple requests

Interest in travel

Descripción del empleo

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional grow within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.