Travel customer representative

Effortless travel solutions ETS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel solutions agency is seeking a Travel Customer Representative to assist clients from booking to return. The role involves responding to inquiries, managing bookings, and ensuring exceptional service during the travel journey. Ideal candidates will have strong communication skills and customer service experience, preferably in travel. The position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency, along with travel perks and discounts.

Servicios

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Formación

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality preferred.
• Organized and dependable with high attention to detail.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.

Conocimientos

Communication skills

Customer service experience

Attention to detail

Comfortable with technology

Descripción del empleo

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!