TM - MBS - Customer Support Specialist I

Uber Freight; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology company in Monterrey is seeking a Customer Support Specialist I. This role involves supporting U.S. and Canada operations through shipment data entry, appointment scheduling, and resolution of delivery exceptions. The ideal candidate has advanced English skills and customer-facing experience, with opportunities to enhance operational efficiency in a dynamic environment. Standard work is Monday–Friday, including some Mexican and U.S. holidays.

Formación

• 1 year of customer-facing experience or a bachelor's degree.
• Advanced English (spoken and written) required.

Responsabilidades

• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.

Conocimientos

Advanced English

Customer service skills

Problem-solving

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

TM - MBS - Customer Support Specialist I

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: SalaryReq: #1981

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday–Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.

Manage tasks from inbound queues and internal systems.

Communicate directly with carriers and shipping facilities via calls and messages.

Use multiple systems and tools to investigate and resolve issues.

Apply problem-solving skills to make decisions that support carriers, customers, and business operations.

Escalate cases when needed and clearly explain resolutions to improve processes.

Share ideas that enhance efficiency and the carrier/customer experience.

Support additional operational tasks as assigned.

Basic Qualifications

Advanced English (spoken and written).

1 year of customer-facing experience or a bachelor’s degree.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser‑Busch InBev, and more. For more, visit www.uberfreight.com.

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.