TL Customer Service

Schaeffler; Irapuato; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an experienced leader for their customer service team in Irapuato, Mexico. This role involves managing order processing, improving customer service, and ensuring compliance with legal requirements. The ideal candidate will have a graduate degree in Business Administration or Supply Chain Management, with 3 to 5 years of experience in customer service leadership. Opportunities for professional growth and development await you in this dynamic environment.

Formación

• 3 to 5 years of leadership experience in customer service or order processing.
• Experience in managing and optimizing sales administration processes.
• Ability to coordinate customer support activities effectively.

Responsabilidades

• Lead the order processing team to ensure high customer service standards.
• Manage customer interaction and support from order placement to delivery.
• Coordinate sales administration activities for optimized workflow.

Conocimientos

Customer service leadership

Order processing

KPI management

Educación

Graduate Degree in Business Administration

Supply Chain Management

Descripción del empleo

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Ensure excellence in customer service leading the order processing team.
• Value the integration of the team's support and empowerment areas with customer focus and effective processes for order handling.
• Automate service and management processes in sight with clear KPI´s in cooperation and in line with Latam B&IS teams.
• Coordination of customer service activities in Mexico, involving customer support activities attending to any request such as quotes, monitoring of orders from their placement to delivery.
• Management of the portfolio and billing, management of complaints received, management of processes with a focus on standardization with the other countries in the LATAM region, and any activity related to customer order processing. Control and update customer data in the system.
• Coordinate all activities pertinent to the sales administration area. Plan, organize and control the work, optimizing the flow of activities for faster information and customer service, as well as monitor and guide the work team in Mexico, in order to ensure compliance with legal requirements and expected sales results. Generate and maintain updated KPIs in the area.

Your Qualifications

• Graduate Degree in Business Administration, Supply Chain Management
• 3 to 5 years

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your Contact

Schaeffler Mexico, S. de R.L. de C.V.

Blanca Ivette Gonzalez

Keywords: Experienced; Team Leader (General); Full-Time; Unlimited; Supply Chain Management;