Tier 1 HR Support Analyst — Bilingual

Xylem; Guadalupe; Presencial; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading global water solutions company in Mexico is seeking an Associate People Services Analyst to provide Tier 1 HR support and promote employee self-service. The successful candidate will respond to HR inquiries, guide employees, and escalate complex issues. Candidates should have a relevant associate's degree, at least 3 years of experience in HR or customer service, and be bilingual in English and Spanish. This is a full-time position with significant opportunities for professional growth.

Formación

• Minimum 3 years of experience in HR support or customer service.
• Experience in HR Shared Service environment is a plus.
• Strong familiarity with HRIS and case management tools required.

Responsabilidades

• Respond to Tier 1 HR inquiries related to policies and procedures.
• Guide employees to self-service tools and resources.
• Escalate complex inquiries to Sr. Advisors or Specialists.

Conocimientos

Interpersonal skills

Communication skills

Bilingual (English/Spanish)

Educación

Associate's degree in HR or related field

Herramientas

HRIS platforms (e.g. Workday)

Case management tools

Descripción del empleo

A leading global water solutions company in Mexico is seeking an Associate People Services Analyst to provide Tier 1 HR support and promote employee self-service. The successful candidate will respond to HR inquiries, guide employees, and escalate complex issues. Candidates should have a relevant associate's degree, at least 3 years of experience in HR or customer service, and be bilingual in English and Spanish. This is a full-time position with significant opportunities for professional growth.