Technical Support VAS

Volvo; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de transporte busca un Profesional de Soporte Técnico VAS para ofrecer asistencia telefónica a los clientes que soliciten auxilio carretero. El candidato debe tener un título en Ingeniería Industrial o Mecatrónica, con 3 a 4 años de experiencia en la coordinación de equipos, excelente habilidad en el trato al cliente, y disponibilidad horaria. Se ofrece la oportunidad de trabajar en un entorno colaborativo, que impacta la industria del transporte a nivel global.

Servicios

Compensación competitiva

Beneficios adicionales

Oportunidades de desarrollo de carrera

Formación

• 3 a 4 años en coordinación de equipos interdisciplinarios.
• Experiencia técnica administrativa es necesaria.
• Disponibilidad de horario con rotación de turnos.

Responsabilidades

• Asegurar el rescate en carretera a través de llamadas de clientes.
• Mantener contacto constante con el cliente durante el proceso.
• Actualizar base de datos para proveedores de remolque.

Conocimientos

Coordinación de equipos

Excelente trato al cliente

Manejo de conflictos

Inglés Básico

Educación

Ingeniería Industrial o Mecatrónica

Descripción del empleo

Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At (ENTITY) you will contribute to the transformation of our company, the transport industry and society at large. You will:

Responsibilities

• Observe and respect the safety, environmental and labor standards established by the organization.
• Participate in continuous improvement activities through institutional programs of Development Organizational and VPS (Volvo Production System) to optimize resources for benefits and income to the business where applicable.
• Be responsible for ensuring the roadside rescue corresponding to customer calls via Volvo Group Mexico 01800 line.
• Answer calls promptly and coordinate actions.
• Locate the vehicle via telematics GPS (if the bus has it) to confirm the exact location when out of service.
• Maintain CONSTANT contact with the customer in each call to confirm receipt, progress of rescue or technical support, actions on road and, if necessary, tow to the nearest Volvo workshop.
• If possible provide the same technical assistance or, otherwise, route the call to the nearest Volvo Service Point or WSI Workshop.
• Update and maintain with Service Managers and Maintenance Contracts a robust database for tow provider provisioning, activate new providers to increase coverage.
• Be a key actor in achieving rescues on time and in full through teamwork.
• Maintain and care for communications equipment and systems provided.
• Prepare an incident log and keep on-duty colleagues informed for rescue follow-up.
• Provide information for KPI reporting of Roadside Rescue “VAS”.
• Develop action plans for deviations from objectives and customer complaints from Volvo rescue performance as per customer satisfaction reports.
• Be fully available on the assigned shift (Morning, Afternoon, Night) to answer all 01800 calls and seek support from colleagues if multiple calls occur.

Qualifications

• Escolaridad: Ingeniería Industrial, Ingenieria Mecánica / Mecatrónica o Afin.
• Experiencia: 3 a 4 años en coordinación de equipos de trabajo, interdisciplinario en el área técnica administrativa, con excelente trato al cliente y manejo de conflictos.
• Idioma: Inglés Básico.
• Disponibilidad: Disponibilidad de horario (se rotan turnos).

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Describe how you care for people and value their wellbeing.
• Atmosphere in the team with flexible arrangements and work-life balance.
• Opportunities to develop, build a career and work globally or cross-functionally.
• Relation to location, physical work environment and on-site services when selling points.

Ready for the next move?

Select one of these calls to action or mix them or phrase your personal invitation:

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
• Come join us for a cup of coffee or a call. We’ll discuss how we can help each other on our journey together. Here are our contact details / Send us a text message on XXX / Connect with me on LinkedIn.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Solicitamos: Technical Support VAS.

Objetivo de la posición: Brindar el soporte telefónico inmediato a clientes de nuestro producto que nos contactan para solicitar auxilio carretero haciendo uso de la Linea 01800 de Volvo Action Service (VAS). Con el objetivo de lograr poner en servicio el autobús en problemas y/o enviarlo al Punto de servicio o Taller Volvo WSI mas cercano.

Requisitos:

• Escolaridad: Ingeniería Industrial, Ingenieria Mecánica / Mecatrónica o Afin.
• Experiencia: Experiencia de 3 a 4 años en coordinación de equipos de trabajo, Interdisciplinario en el área Tecnica administrativa, con excelente trato al cliente y manejo de conflictos.
• Idioma: Inglés Básico.
• Disponibilidad de horario (se rolan turnos).

Lugar de trabajo

Tultitlán, Estado de México.