Technical Support Engineer（LATAM/US）

Binance; Ciudad de México; Híbrido; MXN 1,459,000 - 2,189,000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange is seeking a Tier 3 Technical Support Engineer in Mexico City. The role involves resolving complex technical issues and collaborating closely with backend teams on Java and Spring Boot technologies. Ideal candidates should have 5-15 years of experience in technical support or backend engineering, strong troubleshooting skills, and fluency in both English and Mandarin. The company offers competitive salaries, comprehensive benefits, and a work-from-home arrangement depending on the team's requirements.

Servicios

Competitive salary

Company benefits

Work-from-home arrangement

Formación

• 5-15 years of experience in technical support, DevOps, or backend engineering.
• Experience with large-scale systems and troubleshooting.
• Background in Java backend development preferred.

Responsabilidades

• Provide advanced technical support and ensure fast issue resolution.
• Collaborate with support and development teams for code-level solutions.
• Document processes and contribute to the internal knowledge base.

Conocimientos

Debugging and troubleshooting

Java

Python

Linux

Kubernetes

CI/CD pipelines

RESTful API troubleshooting

MySQL performance tuning

English fluency

Mandarin fluency

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Spring Boot

MongoDB

Redis

Descripción del empleo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin, to coordinate with global stakeholders.

Preferred Qualifications

• Background in Java backend development and microservice troubleshooting.
• Experience in payment systems, fintech, or Web3 infrastructure.
• Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

Team Growth Opportunities

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and customer experience.
• Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
• Make an impact in the fast-evolving crypto and Web3 ecosystem.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.