Technical support engineer H-M

Preligens; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm in Querétaro is seeking a Technical Support Engineer to provide technical support related to engines and components. The ideal candidate should have a degree in engineering and at least 3 years of experience in customer technical support. This role entails addressing technical inquiries and creating reports to improve processes. A fluent command of English is required, and familiarity with French is a plus.

Formación

• More than 3 years of experience in customer technical support.
• Required degree in Aeronautical, Mechanical, Mechatronic, or Industrial Engineering.

Responsabilidades

• Provides technical support related to engine and its components.
• Handles technical inquiries from Operations and creates technical reports.
• Participates in preparation meetings for engine's induction.

Conocimientos

Customer technical support

Fluent English

Beginner French

Educación

Aeronautical Engineer

Mechanical Engineer

Mechatronic Engineer

Industrial Engineer

Descripción del empleo

Technical support engineer H/M

Published 04.08.2025

Job field : Industrial Engineering Location : Queretaro , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent French Beginner

# SHOP I-155705

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Published 04.08.2025

Job Description

Provides technical support to any flow within the Shop, related to the engine and its components. It is the contact and link between
OEM and the Shop to accomplish the following: clarify criteria, obtain repairs, conduct improvement methods by monitoring CSC
cases based on OEM instructions, Customers and Aeronautical Authorities.

Complementary Description

Provides answer to technical inquiries from Operations (NC, ANDON, etc) related to the product.
Gives support to technical inquiries from internal areas (Repairs, Inspection, Configuration, Purchasing, etc).
Creates technical reports for investigation engines.
Does analysis and proposal of instructions for reworks on the Shop Visit.
Participates in preparation meetings for engine's induction to provide technical feedback on instructions.
It is required Shift Role

Job Requirements

Aeronautical Engineer, Mechanical Engineer, Mechatronic Engineer, Industrial Engineer, any other related careers.
Experience in customer technical support.

But what else? (advantages, specific features, etc.)

NA

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

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El Para�so - Chichimequillas - E.C., Coyotillos, El Marques 76278

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100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families