Technical Support Engineer | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE [...]

Clue Insights; A distancia; MXN 898,000 - 1,259,000; Jornada completa

Descripción de la vacante

A construction technology company is seeking a Technical Support Engineer to provide exceptional support for their equipment management platform. The role requires perfect English communication skills and experience in the heavy construction industry, particularly with systems like ERP and GPS. This is a fully remote position with flexible working hours. Competitive salary and comprehensive benefits are offered, making this an ideal opportunity for candidates looking to grow in a collaborative tech environment.

Servicios

Competitive salary

Comprehensive healthcare coverage

100% remote work flexibility

Professional growth opportunities

Dynamic role in tech company

Formación

• Excellent English communication skills, both by email and phone.
• Experience supporting telematics or ERP systems in heavy construction.
• Proficient in troubleshooting with SQL and spreadsheets.

Responsabilidades

• Provide technical support to Clue’s customers in heavy construction.
• Diagnose and resolve software-related issues effectively.
• Develop expertise in Clue’s equipment management platform.
• Maintain accurate support records and feedback.

Conocimientos

Perfect English

SQL knowledge

Strong troubleshooting abilities

Customer service excellence

Communication skills

Team player

Herramientas

Telematics systems

GPS systems

ERP systems

Maintenance systems

Descripción del empleo

Technical Support Engineer | Perfect English required - Email + Phone | CLUE (getclue.com)

100% Remote Role - Construction-tech SaaS startup, PE-backed

We’re seeking a highly skilled Technical Support Engineer with expertise in SQL and experience in the heavy construction industry to deliver exceptional email and phone support, ensuring a smooth and efficient experience for professionals using our platform.

Clue is a fast-growing, profitable SaaS construction technology company targeting the $2 trillion heavy construction industry.

The ideal candidate will have a robust background implementing software solutions (ERP, CMMS, Telematics) in the Heavy Construction industry.

This is a 100% remote role with working hours from 6 AM to 4 PM Eastern or Central Time.

Technical Support Engineer – CLUE (getclue.com)

100% Remote Role – Construction-tech SaaS startup, PE-backed

Key Responsibilities

• Technical Customer Support: Provide expert technical support to Clue’s customers in the heavy construction industry, troubleshooting issues and ensuring a seamless user experience.
• Issue Resolution: Diagnose and resolve software-related issues, escalating complex cases to the appropriate internal teams while maintaining clear communication with customers.
• Product Knowledge: Develop deep expertise in Clue’s equipment management platform, assisting customers with system navigation, integrations, and best practices.
• Documentation & Feedback: Maintain accurate support records, create knowledge base articles, and relay customer feedback to improve the platform.
• Collaboration: Work closely with Clue’s engineering and customer success teams to enhance troubleshooting processes and improve overall customer satisfaction.

Requirements

• Perfect English: Excellent English communication skills, both by email (90% of communications) and phone (10% of communications).
• Industry Experience: Experience supporting or working with telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, or Oracle JDE in a heavy construction environment.
• Technical Skills: Strong troubleshooting abilities with SQL knowledge and proficiency in spreadsheets.
• Customer Service Excellence: Background in providing high-quality technical support with a problem‑solving mindset.
• Communication Skills: Ability to clearly explain technical concepts to non‑technical users while maintaining professionalism and empathy.
• Team Player: Comfortable working cross‑functionally to resolve customer issues and enhance the overall support experience.

Benefits

• Competitive Salary:
  • For USA-based employees, salary of $50,000–$70,000, depending on experience and geographical location.
  • For non‑USA based employees, we offer a competitive salary adjusted to the local market, aiming to be within the 90th percentile.
• Comprehensive Benefits: Full healthcare coverage and 100% match on 401(k) contributions up to 8%.
• Work Flexibility: 100% remote role.
• Dynamic Role: Lead in an innovative tech company.
• Collaborative Culture: Progressive and team‑oriented work environment.
• Professional Growth: Opportunities for development and advancement.
• Values Commitment: A merit‑based hiring ethos with a diverse team from numerous nationalities.

Start Date

As soon as possible.

How To Apply

Complete the application by answering the screening questions.

About Clue

Clue is revolutionizing the $20 trillion construction market with our innovative smart construction platform. Our data‑driven and AI‑powered solution delivers actionable insights, enabling construction companies to reduce costs, prevent equipment breakdowns, and manage their assets more effectively.

Our software is used by dozens of the US largest construction firms, we're growing rapidly, and we're backed by one of the world’s largest construction organizations.

Clue proudly employs a diverse team of two dozen full‑time employees and contractors.