Technical Support Analyst- DevX- Mexico

BMC Software; San Francisco de Campeche; Presencial; MXN 515,000 - 860,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Technical Support Analyst to provide expert support for COBOL debugging tools in TSO and CICS environments. Responsibilities include troubleshooting, managing support requests, and collaborating with R&D teams to enhance developer solutions. The ideal candidate has hands-on COBOL experience, strong communication skills, and a customer-centric approach. This role may require on-call support and occasional travel. Competitive salary range from $515,625 to $859,375.

Formación

• Hands-on experience with COBOL programming and debugging in TSO and CICS environments.
• Comfortable working across mainframe and Windows platforms with strong troubleshooting skills.
• Detail-oriented, collaborative, and committed to delivering high-quality, customer-centric support.

Responsabilidades

• Provide technical support for COBOL debugging tools in TSO and CICS environments.
• Troubleshoot, isolate, and resolve issues related to COBOL program execution.
• Collaborate with R&D and Product Management to escalate complex issues.

Conocimientos

COBOL programming

Debugging in TSO

Debugging in CICS

Troubleshooting

Communication skills

Descripción del empleo

BMC Software is seeking a Technical Support Analyst to provide expert support for COBOL debugging tools in TSO and CICS environments, enhancing the Developer Experience solutions for a global customer base.

Responsibilities

• Provide technical support for COBOL debugging tools in TSO and CICS environments.
• Troubleshoot, isolate, and resolve issues related to COBOL program execution, compilation, and debugging.
• Work across Windows and mainframe systems to install, configure, and create real‑world scenarios to accelerate fix resolution.
• Manage support requests and deliver timely, clear, and actionable guidance to developers.
• Document all support activity precisely, contributing to the knowledge base and improving team efficiency.
• Collaborate with R&D and Product Management to escalated complex issues and provide insights to improve DevX tools.

Qualifications

• Hands‑on experience with COBOL programming and debugging in TSO and CICS environments.
• Comfortable working across mainframe and Windows platforms with strong troubleshooting skills.
• Understanding of developer needs and passion for enabling great developer experiences.
• Detail‑oriented, collaborative, and committed to delivering high‑quality, customer‑centric support.
• Strong written and verbal communication skills, able to articulate technical concepts to varied audiences.
• Availability for occasional on‑call support during evenings and weekends as part of a team rotation.
• Alignment with BMC’s core values in every interaction.

BMC’s culture is built around its people. We value authenticity and encourage talent from diverse backgrounds to bring fresh ideas and perspectives.

BMC is committed to equal‑opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender identity, national origin, disability, marital status, pregnancy, or veteran status. Reasonable accommodations are available throughout the application and hiring process.

Travel may be required for business purposes.

Salary range: Min $515,625 – Max $859,375.