Technical Service Engineer MTY

Agfa-Gevaert; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company based in Mexico, Ciudad de México is seeking a skilled Field Service Engineer. The role involves providing customer satisfaction through remote and on-site support, conducting operator training, and performing preventive maintenance. Candidates should possess a bachelor’s degree in engineering and have at least 2 years of relevant experience. Strong communication skills and a customer-focused approach are essential. This position requires extensive travel, both national and international.

Formación

• At least 2 years of experience in service on site.
• Experience supporting software applications is desirable.
• Ability to understand service manuals and schematics.

Responsabilidades

• Ensure customer satisfaction.
• Provide remote support and complete interventions on time.
• Conduct detailed operator training for customers.

Conocimientos

Customer service skills

Time management

Strong communication skills

Proactive attitude

Educación

Bachelor's degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related)

Herramientas

Service reports

Asanti software

Descripción del empleo

What You’ll Do:

• Ensure customer satisfaction.
• Give remote support and have a good percentage of calls solved by remote support.
• Give a very complete and detailed operator training to customers.
• Register all the interventions in service reports and on time.
• Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
• Add IT support for our software like Asanti.

Education:

• Complete bachelor’s degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related).

Experience:

• At least 2 years of experience in service on site.
• Desirable experience supporting software applications. Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary).

Languages:

• Spanish (Native)

Technical Skills:

• Very good experience in electric, electronics and mechanical repairs.
• Very good engineering skills, ability to easily understand service manuals and electric, electronic, and pneumatic schematics.
• Desirable experience in computer science, operating systems, networks, IT.
• Desirable experience in colour theory and profiles.

Soft Skills:

• Time management, organization, prioritization, and follow-up skills.
• Customer service skills. Need to be very customer-focused.
• Strong communication skills, written and spoken.
• Teamwork and communication.
• Ability to work under pressure.
• Proactive, goal-oriented, rapidly adapt and respond to changes in the environment and priorities.

Travel:

• 90% Travel, national and international trips.
• Travel time no longer than 2 weeks.

Job Segment:

• Computer Science, Electronics Engineer, Field Service, Electrical, Engineer, Technology, Engineering, Manufacturing