Technical Service Engineer MTY

Agfa; Ciudad de México; A distancia; MXN 461,000 - 647,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Field Service Engineer to minimize equipment downtime and ensure customer satisfaction. The role requires at least 2 years of on-site service experience, a relevant engineering degree, and advanced English proficiency. Candidates should possess strong communication skills and be flexible with 90% travel required for national and international assignments.

Formación

• At least 2 years of experience in service on site.
• Desirable experience supporting Wide Format Printers.
• Desirable experience supporting software applications.

Responsabilidades

• Minimizes equipment/system downtime.
• Ensure customer satisfaction.
• Provide remote support and training.

Conocimientos

Customer service skills

Time management

Strong communication

Ability to work under pressure

Educación

Complete bachelor's degree in engineering

Herramientas

Mechatronics

Electronics

Operating systems

Networks

Descripción del empleo

Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally, and to coverFSEs on vacations, etc. The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families:

Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.

What You'll Do

• Minimizes equipment/system downtime.
• Ensure customer satisfaction.
• Give remote support and have a good percentage of calls solved by remote support.
• Give a very complete and detailed operator training to customers.
• Register all the interventions in service reports and on time.
• Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
• Adds the IT support for our software like Asanti

Education

• Complete bachelor's degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related).

Experience

• At least 2 years of experience in service on site.
• Desirable experience supporting Wide Format Printers.
• Desirable experience supporting software applications. Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary).

Languages

• Spanish (Native)
• English (Advanced).

Technical Skills

• Very good experience in electric, electronics and mechanical repairs.
• Very good engineering skills, ability to easily understand service manuals and electric, electronic, and pneumatic schematics.
• Desirable experience in computer science, operating systems, networks, IT.
• Desirable experience in colour theory and profiles.

Soft Skills

• Time management, organization, prioritization, and follow-up skills.
• Customer service skills. Need to be very customer-focused.
• Strong communication skills, written and spoken.
• Teamwork and communication.
• Ability to work under pressure.
• Proactive, goal-oriented, rapidly adapt and respond to changes in the environment and priorities.

Location

Mexico City, Mexico.

Travel

• 90% Travel, national and international trips.
• Travel time no longer than 2 weeks.