Technical Service Consultant

RELEX Solutions; Santiago de Querétaro; Híbrido; MXN 746,000 - 1,120,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Technical Service Consultant/Site Reliability Engineer in Mexico. This role involves providing technical expertise, ensuring service levels, and managing integrations and operations for clients. Ideal candidates will have strong programming skills, analytical abilities, and experience in customer-facing roles, contributing to impactful solutions in an international environment.

Servicios

Flexible work hours

Possibility to work remotely

Support from an experienced team

Opportunities for growth and multiple career paths

Formación

• Experience in programming languages including SQL, PowerShell, and Java.
• Basic knowledge of databases and Git.
• Experience with external customers and technical support.

Responsabilidades

• Plan and execute development work in customer environments.
• Investigate technical issues and application problems.
• Monitor platform performance metrics and devise strategies for enhancement.

Conocimientos

Analytical skills

Problem-solving skills

Teamwork capabilities

Technical troubleshooting

Communication skills

Educación

Bachelor's/Master's degree in Software Engineering/Information Systems/Computer Engineering/Computing Science

Herramientas

SQL Server

PowerShell

JavaScript

Git

Descripción del empleo

Technical Service Consultant/Site Reliability Engineer

Based at: RELEX office in Mexico
Employment type: Permanent, full-time
Travel: Some ad hoc travel to client sites and the Atlanta office may be required

The RELEX team in the Americas is growing, and we're now looking for a Technical Consultant/Site Reliability Engineer. You'll join our global continuous services team which provides technical expertise, succeeding in your role by ensuring service levels are met for a portfolio of customers. In this role, you'll have the chance to contribute your skills and expertise to the team, making a real impact on our ongoing success while working closely with our teams in Atlanta and Helsinki, Finland.

Join us as a Technical Service Consultant, and this is some of what you’ll be doing:

Customer Support & Technical Services:

• Plan and execute development work in customer environments
• Investigate technical issues and application problems for our customers
• Handle escalations from the support team
• Work closely and communicate with relevant internal & external stakeholders
• Aid users in getting the most out of the platform by responding to support requests
• Experience in understanding, defining, and documenting customer requirements and translating those into technical solutions

Integration & Development:

• Build and maintain integrations between RELEX products and customer backend systems
• Manage technical workstreams
• Read and understand code, with scripting knowledge.

Infrastructure & Operations:

• Oversee routine platform maintenance tasks such as patch management, upgrades, and troubleshooting
• Automate systems using GitLab, Terraform and CI/CD pipelines
• Monitor platform performance metrics and devise strategies to enhance system health, capacity, cost and reliability
• Help teams monitor the availability and performance of their services by using internal observability platforms

We're looking for:

• Bachelor's/Master's degree or experience working in Software Engineering, Information Systems Engineering, Computer Engineering or Computing Science
• Strong analytical and problem-solving skills
• Strong teamwork capabilities
• Technical troubleshooting experience
• Good English proficiency (both verbal and written) and Spanish skills
• Experience in programming/database/query languages & tool skills (SQL Server, SSIS, PowerShell, Java, JavaScript, Ruby, or similar)
• Basic knowledge of databases and Git
• Basics of Linux and Unix
• Experience working with external customers
• Understanding of how Support Services function
• Excellent communication skills

What we consider as an advantage:

• Experience and understanding of retail, supply chain management and enterprise software
• Knowledge of other coding languages
• Proven track record of successfully leading client work and implementations
• Knowledge of application monitoring and distributed systems
• Experience in business analytics
• Microsoft Azure Cloud certification
• Work experience in an international environment
• Previous experience from any of these technologies/tools: Google Cloud, AWS, Prometheus, Grafana, Datadog, Azure Monitoring, Honeycomb, Terraform Cloud, GitHub, GitLab, Apache Kafka, Kubernetes and containerization technologies, identity and access management solutions like Entra ID.
• Ambition to grow as an individual and professional

What we offer in return:

• Challenging projects in an international working environment
• A fun, ambitious, and committed team of smart people to work with
• A front row seat in a rapidly growing and international software company
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
• Flexible work hours and the possibility to work remotely
• Possibility to grow in the company (multiple career paths) and to have support from an experienced team
• A position where you can help retailers fight against food waste with the latest technology

Are you the one we're looking for? Apply today and become a part of our RELEX family!

About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits. Optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including Oxxo, Grupo Herdz, Home Depot, and has offices across North America, Europe, and the Asia Pacific region.

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.