Technical Sales Support Engineer

Kone; Estado de México; Presencial; MXN 450,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in building solutions is seeking a Technical Sales Support Engineer in Mexico, Estado de México. This role involves ensuring customer solutions meet high-quality standards and collaborating with various teams to implement technically sound and cost-efficient solutions. The ideal candidate should possess a bachelor's degree in Engineering, technical understanding of product solutions, and a working level of English. This position offers competitive salary and comprehensive benefits, emphasizing diversity and innovation.

Servicios

Competitive salary

Opportunities to learn and grow

Comprehensive health and wellness plans

More benefits than required by law

Responsabilidades

• Ensure customer solutions are technically sound and cost-efficient.
• Collaborate with supply lines and project management.
• Prepare accurate cost estimations for materials and solutions.
• Coordinate solution lead times and maintain design feasibility.
• Evaluate installation implications early for seamless execution.
• Oversee creation of layouts and coordinate work with engineers.
• Identify variation opportunities with Project Managers.
• Contribute to continuous improvement on projects.
• Support Customer Solutions Engineering community actively.

Conocimientos

Bachelor's degree in Engineering or a related field

Working level of English

Confidence using IT tools

Holistic understanding of products and delivery process

Strong technical understanding of solutions

Knowledge of applicable norms and requirements

Consideration of safety and environmental sustainability

Educación

Bachelor's degree in Engineering or a related field

Descripción del empleo

Join to apply for the Technical Sales Support Engineer role at KONE. Founded in ****, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Qualifications

• Do you hold a bachelor's degree in Engineering or a related field?
• Do you have a working level of English and feel comfortable communicating in an international environment?
• Are you confident using IT tools to support your daily work?
• Do you have a holistic understanding of our products and delivery process, and know how to balance the needs between sales and supply operations?
• Do you have a strong technical understanding of product and service solutions that meet customer expectations?
• Are you knowledgeable about the norms and requirements applicable to each project and ensure compliance throughout the process?
• Do you take safety and environmental sustainability into account when choosing and implementing solutions?

Responsibilities

• Play a key role in ensuring that every customer solution is technically sound, cost‑efficient, compliant, and aligned with KONE's high‑quality standards.
• Collaborate closely with supply lines, project management, installation, and maintenance teams to develop and implement optimal solutions for change orders, variations, and add‑work.
• Prepare accurate cost estimations for both corporate and locally sourced materials, coordinate technical specifications, and ensure the proposed designs are fully installable, maintainable, and compliant with all local and environmental regulations.
• Coordinate solution lead times with Supply Line and local sourcing teams while maintaining a holistic view of design feasibility and lifecycle impact.
• Evaluate installation and maintenance implications early in the process to secure seamless project execution and long‑term product performance.
• Oversee the creation of layouts, analyze change requirements, and coordinate the work of CSE Engineers and Specialists to provide complete, well‑structured proposals.
• Work closely with Project Managers to identify variation and add‑work opportunities and ensure that all stakeholders—from design to site supervision—receive the technical information they need.
• Contribute to continuous improvement by sharing insights with Maintenance teams, participating in product and service release sessions, and offering input to product portfolio management regarding customization, standardization, and interface needs.
• Support the Customer Solutions Engineering (CSE) community by contributing to and utilizing the CSE case library, actively participating in both virtual and local networks, and handling the most demanding modernization projects with technical excellence and attention to detail.

Diversity & Inclusion

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation. We value your authentic self. Diversity, equity and inclusion is embedded in our strategy and values. Passionate about safety, quality and innovation. We care about the communities where we live and work.

Benefits

• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law

Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on share your passion and energy to make a positive impact at KONE for our customers and your career!