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Tech Operations Lead: 24x7 Incident & Service Support

AMEX

Ciudad de México

Híbrido

MXN 70,000 - 90,000

Jornada completa

Hace 2 días
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Descripción de la vacante

A leading financial services company based in Mexico City is seeking an experienced production support professional. This role involves overseeing technology systems used by both external customers and internal teams, ensuring optimal functionality and system integrity. Candidates should have 8+ years of software experience, preferably with a background in Java or Python, as well as experience in CI/CD environments. The position offers a competitive salary, bonuses, and comprehensive benefits including medical, dental, and support for career development.

Servicios

Competitive base salaries
Bonus incentives
Comprehensive medical, dental, and vision insurance
Flexible working model
Generous parental leave policies
Access to wellness centers
Career development opportunities

Formación

  • 8+ years of software experience with strong grasp of programming languages like Java or Python.
  • Experience in a CI/CD environment is advantageous.
  • Ability to mentor and coach teams effectively.

Responsabilidades

  • Lead teams in production support and technology systems maintenance.
  • Provide oversight of system performance and identify complex issues.
  • Manage application maintenance and ensure system integrity.
  • Collaborate with teams to meet quality standards.
  • Support disaster recovery testing and system resilience.

Conocimientos

Production support experience
Java or Python proficiency
CI/CD environment knowledge
Coaching and mentoring

Educación

BS or MS in computer science or related field
Descripción del empleo
A leading financial services company based in Mexico City is seeking an experienced production support professional. This role involves overseeing technology systems used by both external customers and internal teams, ensuring optimal functionality and system integrity. Candidates should have 8+ years of software experience, preferably with a background in Java or Python, as well as experience in CI/CD environments. The position offers a competitive salary, bonuses, and comprehensive benefits including medical, dental, and support for career development.
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