Tech Operations Lead: 24x7 Incident & Service Support

AMEX; Ciudad de México; Híbrido; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A leading financial services company based in Mexico City is seeking an experienced production support professional. This role involves overseeing technology systems used by both external customers and internal teams, ensuring optimal functionality and system integrity. Candidates should have 8+ years of software experience, preferably with a background in Java or Python, as well as experience in CI/CD environments. The position offers a competitive salary, bonuses, and comprehensive benefits including medical, dental, and support for career development.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous parental leave policies

Access to wellness centers

Career development opportunities

Formación

• 8+ years of software experience with strong grasp of programming languages like Java or Python.
• Experience in a CI/CD environment is advantageous.
• Ability to mentor and coach teams effectively.

Responsabilidades

• Lead teams in production support and technology systems maintenance.
• Provide oversight of system performance and identify complex issues.
• Manage application maintenance and ensure system integrity.
• Collaborate with teams to meet quality standards.
• Support disaster recovery testing and system resilience.

Conocimientos

Production support experience

Java or Python proficiency

CI/CD environment knowledge

Coaching and mentoring

Educación

BS or MS in computer science or related field

Descripción del empleo

A leading financial services company based in Mexico City is seeking an experienced production support professional. This role involves overseeing technology systems used by both external customers and internal teams, ensuring optimal functionality and system integrity. Candidates should have 8+ years of software experience, preferably with a background in Java or Python, as well as experience in CI/CD environments. The position offers a competitive salary, bonuses, and comprehensive benefits including medical, dental, and support for career development.