Support Manager

Fidel Partners; Xico; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An iGaming company is seeking a Customer Support Specialist to assist users through live chat and tickets, troubleshooting issues and enhancing customer experience. Candidates should possess experience in the gambling or betting industry, and the role offers full remote work flexibility along with paid vacation and benefits. This position requires strong interpersonal skills and knowledge of industry trends.

Servicios

Full remote work flexibility

Paid vacation and medical care days

Creative gifts for holidays

Work equipment provided

Access to training and development

Attendance at top conferences worldwide

Formación

• Experience in the gambling or betting industry.
• Ability to handle user requests via various systems.
• Strong technical support skills.

Responsabilidades

• Handle user requests via CRM, live chat, and ticket systems.
• Troubleshoot technical and functional issues related to platform use.
• Analyze user feedback and suggest improvements.

Conocimientos

Experience with support tools (CRM, chats, ticketing systems)

Ability to quickly understand and resolve user issues

Understanding of the gambling / betting market

Stress resistance and client orientation

Descripción del empleo

We are an iGaming company with over three years of experience and a team of more than
a group of specialists.

• specialists.

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.

The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

About the Position

We are looking for a Customer Support Specialist with experience in the gambling or betting industry.

You'll be helping users via live chat and ticket systems, resolving technical and functional issues, and improving customer experience through your feedback and insights.

Responsibilities

• Handle user requests via CRM, live chat, and ticket systems.
• Troubleshoot technical and functional issues related to platform use.
• Analyze user feedback and suggest ways to improve service and processes.

Requirements

• Experience with support tools (CRM, chats, ticketing systems).
• Ability to quickly understand and resolve user issues, including tech-related ones.

Technical & Functional

• Experience with support tools (CRM, chats, ticketing systems).
• Ability to quickly understand and resolve user issues, including tech-related ones.

Industry Knowledge

• Understanding of the gambling / betting market.
• Awareness of trends in customer service within the industry.
• Ability to assess user experience and contribute to product / service improvements.

Soft Skills

• Stress resistance and client orientation.
• Ability to stay calm in difficult conversations.
• Empathy, initiative, and a non-confrontational approach.

We Offer

• Full remote work flexibility
• Paid vacation and medical care days
• Creative gifts for holidays and significant employee events
• Work equipment provided
• Opportunities to participate in company decision-making and internal processes
• Access to training and development for soft skills
• Attendance at top conferences worldwide

Tipo de puesto

Tiempo completo

Sueldo

$15, $18 al mes

Pago complementario

• Bono de productividad
• Bono mensual

Tipo de jornada

• Turno de 8 horas

Lugar de trabajo

On the road