Support Agent (No experience required)

Vista Group; Ciudad de México; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

Una empresa líder en el sector del cine busca un Especialista en Soporte Técnico para unirse a su equipo en la Ciudad de México. Esta emocionante posición implica investigar y resolver problemas relacionados con el software y la infraestructura de TI, garantizando una experiencia fluida para los usuarios. Con un enfoque en la innovación y un ambiente de trabajo colaborativo, tendrás la oportunidad de crecer en una organización que valora la tecnología y el cine. Si eres un apasionado de la tecnología y deseas contribuir a mejorar la experiencia cinematográfica, esta es tu oportunidad.

Servicios

Cupones de comida

Seguro médico

Esquema híbrido

Todos los beneficios de ley y mejores

Formación

• Se requieren habilidades sólidas de atención al cliente y gestión de tareas.
• Se necesita un título en IT o experiencia en un rol similar.

Responsabilidades

• Investigar y resolver problemas de software a nivel 1.
• Escalar problemas no resueltos a soporte de nivel 2.

Conocimientos

Habilidades de atención al cliente

Gestión de tareas

Comunicación escrita y verbal

SQL

Educación

Licenciatura en IT o Ciencias de la Computación

1 año de experiencia en un rol de IT

Herramientas

SQL Server

Descripción del empleo

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities

1. Investigating and resolving problems that arise with our software at a 1st level.
2. Investigating and determining issues not concerning Vista, such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level.
3. Using SQL Server and SQL statements to assist with problem solving.
4. Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting, including opening support tickets with 2nd level support with all necessary logs and supporting information.

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai, and Kuala Lumpur. We use the latest technologies and offer a fun, agile, and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.

Qualifications and Experience:

1. Strong client-facing skills.
2. Solid task management and understanding of assigned priorities.
3. Excellent written and verbal communication skills and excellent command of the English language.
4. Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software, or similar).
5. Interest in the cinema industry.
6. Mexico City resident.

Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.

We have a range of benefits that include:

1. Food coupons.
2. All law benefits and better.
3. Medical Insurance.
4. Hybrid Scheme.
5. It is mandatory to have a work permit for Mexico.

#LI-VISTA