Student Success Advocate & Growth Partner

Platzi; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online education platform is seeking a dedicated Student Advocate to assist students in achieving their learning goals. This role involves providing support through chat and email, converting trial users into paying customers, and reaching targets related to student retention and satisfaction. Candidates should have a minimum of one year of experience in a customer-facing role, with strong sales skills and a B1+ English level. Join a mission-driven team with numerous growth opportunities and benefits.

Servicios

15 days of vacation

Extended maternity/paternity leave

Online therapy sessions

Team-building events

Work tools provided

Formación

• At least 1 year of professional experience in a customer-facing role.
• Demonstrated ability to close sales and handle objections.
• Familiarity with remote support tools and basic CRM usage.

Responsabilidades

• Support students via chat, email, and social media.
• Convert trials and leads into paid students.
• Hit monthly targets for retention and conversion.

Conocimientos

Customer support

Sales skills

B2C commercial skills

Proficiency in English (B1+)

Attention to detail

Herramientas

G Suite

Zoom

Slack

Notion

Help desk software

Descripción del empleo

A leading online education platform is seeking a dedicated Student Advocate to assist students in achieving their learning goals. This role involves providing support through chat and email, converting trial users into paying customers, and reaching targets related to student retention and satisfaction. Candidates should have a minimum of one year of experience in a customer-facing role, with strong sales skills and a B1+ English level. Join a mission-driven team with numerous growth opportunities and benefits.