Strategic Remote Enterprise Customer Success Manager

Canonical; Mexicali; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open-source software provider is seeking an Enterprise Customer Success Manager to enhance customer experience with its offerings, including Ubuntu. The role involves onboarding clients, managing projects, and advocating for customer needs, requiring at least 5 years of IT experience, particularly with Linux OS and cloud computing. Proficient language skills in Spanish and Portuguese are a plus. This position is remote with annual compensation reviews and performance-driven bonuses.

Servicios

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Opportunity to travel to new locations

Distributed work environment

Formación

• Minimum 5 years of work experience related to IT, cloud computing, and networking.
• A true team player capable of interacting with all departments.
• Experience in building and improving internal processes.

Responsabilidades

• Onboard new customers and introduce them to our products.
• Elaborate and coordinate complex projects with IT managers.
• Manage a portfolio of customers and identify growth opportunities.
• Serve as a customer advocate internally.

Conocimientos

Experience with Linux OS

Excellent presentation skills

Knowledge of agile methodologies

Proficiency in Spanish and Portuguese

Experience with Salesforce and Jira

Descripción del empleo

A leading open-source software provider is seeking an Enterprise Customer Success Manager to enhance customer experience with its offerings, including Ubuntu. The role involves onboarding clients, managing projects, and advocating for customer needs, requiring at least 5 years of IT experience, particularly with Linux OS and cloud computing. Proficient language skills in Spanish and Portuguese are a plus. This position is remote with annual compensation reviews and performance-driven bonuses.