Strategic Key Account & Growth Manager

Lemlist; Americas; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager responsible for managing a portfolio of high-value clients. You will drive customer success by maximizing product adoption and ensuring long-term retention, achieving key performance metrics through proactive engagement strategies. The ideal candidate will have strong communication skills and a customer-first mindset. This position offers hands-on experience in a fast-growing environment and the opportunity to impact revenue growth significantly.

Servicios

Dynamic international environment

Ownership of high-value client portfolio

Hands-on experience in customer success

Formación

• Fluency in English (Spanish will be a plus).
• Customer-first mindset focused on delivering outstanding customer experiences.
• Sales-driven approach to drive revenue through upsells and retention.
• Strong communication skills for relationship building and idea simplification.
• Proactive problem solver who anticipates challenges.
• Experience in SaaS or Customer Success is a plus.

Responsabilidades

• Lead new clients through a structured onboarding experience.
• Build and nurture relationships with key accounts.
• Be the trusted advisor for customers to achieve their goals.
• Identify and execute upsell and cross-sell opportunities.

Conocimientos

Fluency in English

Customer-first mindset

Sales-driven approach

Strong communication skills

Proactive problem solver

Experience in SaaS or Customer Success

Descripción del empleo

A leading SaaS company is seeking a Customer Success Manager responsible for managing a portfolio of high-value clients. You will drive customer success by maximizing product adoption and ensuring long-term retention, achieving key performance metrics through proactive engagement strategies. The ideal candidate will have strong communication skills and a customer-first mindset. This position offers hands-on experience in a fast-growing environment and the opportunity to impact revenue growth significantly.