Strategic Enterprise Customer Success Manager

Sovos; A distancia; MXN 1,446,000 - 1,809,000; Jornada completa

Descripción de la vacante

A global tax compliance provider is seeking a Strategic Customer Success Manager in Mexico City. This role involves managing key relationships with top accounts, ensuring customer success, and promoting product adoption. Ideal candidates will have over 5 years in customer success or account management within SaaS, with strong communication and strategic planning skills. They will work closely with enterprise clients to maximize their investments. Competitive benefits and flexible time-off are offered.

Servicios

Flexible Time-Off

Comprehensive Health Benefits

Meal Vouchers

Mentoring Programs

Formación

• 5+ years in customer success or account management in SaaS.
• Experience with Enterprise-level accounts.
• Strong presentation and communication skills.

Responsabilidades

• Manage a portfolio of 15-20 strategic accounts.
• Develop trusted advisor relationships with customer stakeholders.
• Monitor accounts to identify and eliminate attrition risk.

Conocimientos

Customer success

Account management

Communication

Process improvement

Presentation

Herramientas

Salesforce

Gainsight

Descripción del empleo

A global tax compliance provider is seeking a Strategic Customer Success Manager in Mexico City. This role involves managing key relationships with top accounts, ensuring customer success, and promoting product adoption. Ideal candidates will have over 5 years in customer success or account management within SaaS, with strong communication and strategic planning skills. They will work closely with enterprise clients to maximize their investments. Competitive benefits and flexible time-off are offered.