Sr Specialist IT SAP Sales

Clarios; San Pedro Garza García; Presencial; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading technology provider in San Pedro Garza García seeks a SAP Sales Specialist to provide expert support for SAP Sales modules. The role involves managing enhancements, ensuring compliance, and collaborating with various teams. The ideal candidate has at least 5 years of relevant experience and a degree in Business Administration or IT. This position offers a dynamic work environment focused on innovation and operational excellence.

Formación

• 5+ years of hands-on experience in SAP Sales modules.
• Strong knowledge of new functionalities in SAP S/4HANA.
• Experience with B2B sales processes and EDI integration.

Responsabilidades

• Provide L3 support for SAP Sales modules.
• Manage the full lifecycle of SAP Sales enhancements.
• Participate in SAP Sales-related projects and system upgrades.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

SAP expertise

ERP knowledge

Technical documentation

Educación

Bachelor’s or Master’s degree in Business Administration, Sales, IT

Herramientas

SAP S/4HANA

EDI

SAP CRM

Descripción del empleo

Functional Objectives

• Provide expert-level support and continuous improvement for SAP Sales solutions on the SAP S/4HANA platform.
• Ensure the stability, compliance, and performance of SAP modules supporting Sales Order Management, Pricing, Billing, Customer Master Data, and integration with B2B platforms, EDI interfaces, and CRM systems.
• Deliver Level 3 (L3) support and manage the end-to-end delivery of enhancements, from requirement gathering through design, testing, and deployment.
• Contribute to SAP architecture governance, technical documentation standards, and IT governance processes to ensure consistency and audit readiness.
• Act as a subject matter expert (SME) in SAP Sales, supporting projects, change initiatives, and digital transformation efforts.
• Collaborate closely with Business Relationship Managers (BRMs) to align IT solutions with business priorities and ensure stakeholder satisfaction.

Main Tasks

SAP Sales Support & Operations

• Provide L3 support for SAP Sales modules (e.g., Order-to-Cash, Pricing, Billing), including deep-dive troubleshooting, configuration, and solution implementation.
• Support B2B sales processes and ensure seamless integration with EDI platforms for automated order and invoice exchange.
• Ensure compliance with internal controls and external regulations (e.g., tax compliance, revenue recognition).
• Monitor system performance and proactively identify areas for improvement.

Enhancement Delivery

• Manage the full lifecycle of SAP Sales enhancements, including requirement analysis, functional design, configuration, testing, documentation, and go-live support.
• Collaborate with business stakeholders, BRMs, and developers to ensure timely and high-quality delivery of enhancements.
• Ensure enhancements align with SAP best practices and enterprise architecture standards.

Project & Change Execution

• Participate in SAP Sales-related projects, including S/4HANA migrations, system upgrades, CRM integrations, and process redesigns.
• Analyze business requirements and translate them into functional and technical SAP solutions.
• Support testing, training, and deployment activities.

Collaboration & Business Engagement

• Work closely with Sales, Customer Service, Finance, and Supply Chain teams to understand business needs and deliver SAP solutions that support commercial effectiveness and customer satisfaction.
• Partner with BRMs to ensure alignment between IT services and business expectations, and to support strategic planning and prioritization.
• Coordinate with CRM teams to ensure consistent customer data and seamless lead-to-order processes.

Documentation & Governance

• Develop and maintain high-quality technical documentation for SAP Sales configurations, interfaces (including EDI), and processes.
• Contribute to SAP architecture governance by ensuring solutions align with enterprise standards and integration strategies.
• Support audit and compliance activities through proper documentation and traceability.

Continuous Improvement & Innovation

• Identify opportunities for automation, analytics, and process optimization in sales operations.
• Stay current with SAP innovations (e.g., Advanced ATP, Fiori Sales apps, Intelligent Sales Execution, SAP Customer Experience) and recommend relevant improvements.

Education and Professional Knowledge

Education:

• Bachelor’s or Master’s degree in Business Administration, Sales, Information Technology, or a related field.

Professional Knowledge & Experience:

• 5+ years of hands-on experience in SAP Sales modules (e.g., SD Order Management, Pricing, Billing) in a commercial or manufacturing environment.
• Strong knowledge of SAP S/4HANA, including new functionalities such as Fiori apps and embedded analytics.
• Experience with B2B sales processes, EDI integration (e.g., IDocs, partner profiles), and CRM systems (e.g., SAP CRM, Salesforce).
• Proven experience in L3 support and enhancement delivery, including root cause analysis, functional design, and testing.
• Experience with technical documentation, SAP governance, and compliance frameworks.
• Familiarity with integration points between Sales and other SAP modules (e.g., MM, FI, CO).
• Strong analytical, problem-solving, and communication skills.
• Fluent in English; additional languages are a plus.
• Willingness to travel internationally up to 5–10% as required.

Clarios is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.