Sr. Site Reliability Engineer

Omnissa; A distancia; MXN 1,093,000 - 1,458,000; Jornada completa

Descripción de la vacante

A leading AI-driven digital work platform is seeking a Site Reliability Engineer in Mexico for a remote role. The position involves troubleshooting .NET web services, working with cross-functional teams, and improving application observability. Candidates should have strong skills in application development, IT operations, and various programming languages like C#, Java, and Python, along with expertise in AWS, vSphere, and Linux. This is an exciting opportunity to join a rapidly growing company committed to delivering innovative solutions.

Formación

• Strong expertise in application development and IT operations.
• Experience with C#, Java, GO, Groovy, or Python.
• Hands-on experience with major cloud platforms and network protocols.

Responsabilidades

• Troubleshoot production issues in .NET environment.
• Establish and drive SLOs across teams.
• Respond to customer incidents and manage escalations.

Conocimientos

Application Development

IT Operations (SRE, DevOps)

C#

Java

GO

Groovy

Python

AWS

vSphere

Google Cloud Platform

Linux

Windows

Herramientas

Terraform

GitHub Actions

Artifactory

Dynatrace

Kibana

Descripción del empleo

About Omnissa

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere.

It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services.

Built on the vision of autonomous workspaces — self configuring, self healing, and self securing — Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs.

We’re experiencing rapid growth — and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers.

Core Values

• Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value
• —all with the aim of achieving shared success for our clients and our team.

Opportunity: Site Reliability Engineer – Mexico (Remote)

Responsibilities

• Utilize your knowledge in .NET Framework and .NET Core web services for troubleshooting and remediation production issues.
• Work with cross-functional teams in the organization and help establish SLOs and drive consistent efforts to achieve those SLOs.
• Identify and recommend areas in which there is insufficient observability.
• Respond to customer incidents and escalations and help prioritize engineering work, from whole initiatives to sprint tasks.
• Build automation tools, which helps the team to improve observability and troubleshooting.

Qualifications

• Strong expertise in Application Development, IT Operations (SRE, DevOps) and Software Development experience with C# or Java or GO or Groovy or Python.
• Hands on experience with the following technologies: AWS, vSphere, Google Cloud Platform; network protocols and Linux / Unix system internals and CI / CD tools and technology like "GitHub Actions" and Artifactory; IAC / CM technology like Terraform, Helm, Chef and Salt; infrastructure technologies such as Network, Database, Server, Storage; OS (Linux and Windows).
• Experience with the following monitoring tools to discover and analyze reliability issues: Dynatrace, Logz.io, Wavefront, Kibana, dotTrace / dotMemory, SentryOne.
• Willingness to take up PagerDuty or equivalent in shifts to provide support for P0 issues and adhere to SLAs.
• Location: Mexico
• Location Type: Remote

Team Leadership & Culture

Our team is proud to be a dynamic and innovative group, constantly striving to push the boundaries of what is possible.

With departments located in Bulgaria, the United States, and India, we are uniquely positioned to achieve a global outreach and create meaningful change on a global scale.

Our leadership recognizes that embracing cutting‑edge technologies is key to remaining competitive in today's fast‑paced business environment.

By automating our operations, we can reduce the potential for human error, free up our team's time to focus on higher‑level tasks and ultimately deliver better results for our clients.

At the heart of our success is our unwavering commitment to openness and impartiality.

We foster a culture of collaborative learning, knowledge‑sharing, and mutual growth, where every team member is encouraged to contribute their unique perspectives and insights.

By working together, we can achieve more than we ever could on our own and create a better future for our team, our clients, and the world.

Industry Recognition & Awards

• Omnissa industry recognition and awards
• Gartner Magic Quadrant
• : Consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q
• : Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q
• : Workspace ONE received the highest scores in the current offering category and the second‑high