Solutions Engineer – (Hybrid)

Everscale Group; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology firm in Mexico, Ciudad de México is seeking a Solutions Engineer to lead technical solutions and ensure successful implementations for customers. The role involves guiding customers through discovery and design sessions and optimizing solutions. Ideal candidates have 3–4 years of experience in IT or software engineering with hands-on scripting skills, alongside expertise in IT domains and a proactive mindset.

Formación

• 3–4 years of experience in IT or software engineering, including at least 2 years in IT operations.
• Expertise in one or more IT domains such as Linux/Windows servers, networking, security, or cloud platforms is required.
• A proactive mindset and strong collaboration skills are essential.

Responsabilidades

• Lead Professional Services technical solutions for successful implementations.
• Guide customers through discovery, design, and deployment sessions.
• Drive adoption by optimizing configurations and creating custom solutions.

Conocimientos

3–4 years of experience in IT or software engineering

Hands-on scripting in Python

Proactive mindset

Strong collaboration skills

Familiarity with web technologies like HTTP, JSON, RegEx, and REST APIs

Herramientas

Python

PowerShell

Java

Groovy

Descripción del empleo

Lead Professional Services technical solutions, ensuring successful implementations for both new and existing customers. Acting as a subject matter expert, this role involves guiding customers through discovery, design, and deployment sessions while collaborating with teams such as Customer Success, Tech Support, and Training. The Solutions Engineer will drive adoption by optimizing configurations, automating processes using scripting and APIs, and creating custom solutions tailored to client needs. They will also provide critical product feedback to internal teams, share best practices with peers and customers, and support cross-functional initiatives to enhance overall delivery quality.

You have:

• 3–4 years of experience in IT or software engineering, including at least 2 years in IT operations (systems administration, networking, or DevOps) and hands-on scripting in Python, PowerShell, Java, or Groovy.
• Expertise in one or more IT domains—such as Linux/Windows servers, networking, security, or cloud platforms (AWS, Azure, GCP)—is required, along with familiarity with web technologies like HTTP, JSON, RegEx, and REST APIs.
• A proactive mindset, strong collaboration skills, and openness to using AI tools to improve productivity and innovation are essential.