Software Technical Support Analyst

Financecolombia; México; Presencial; MXN 914,000 - 1,281,000; Jornada completa

Descripción de la vacante

A global fintech leader is seeking a Software Technical Support Analyst in Mexico. This role involves providing technical support to clients, analyzing issues, and collaborating across teams. The ideal candidate should have strong programming skills in Java, experience with SQL, and advanced English proficiency. This position offers the chance to work in a dynamic and inclusive environment with opportunities for global collaboration.

Servicios

Best Medical, dental, and life insurance

Agile collaboration with diverse backgrounds

International work environment

Formación

• Must possess programming skills with Java and familiarity with C, C#, or Python.
• Experience with SQL for query building and performance analysis is required.
• Proficient in Linux and familiarity with Bash scripting is an advantage.
• English proficiency is mandatory.

Responsabilidades

• Provide follow-the-sun technical support for internal and external clients.
• Analyze and diagnose client issues on the Mx3 platform.
• Collaborate with various teams for problem resolution.
• Develop troubleshooting guides and support processes.

Conocimientos

Programming Skills: Java (C, C# and python are a plus)

Database Skills: SQL query building and performance analysis

Operating Systems power user skills: Linux

Advanced level of English

Descripción del empleo

Software Technical Support Analyst page is loaded

Software Technical Support Analyst

Apply locations Mexico posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id JR101781

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You’ll be part of one global team where you can learn fast and stay true to yourself.

The Team:

The Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.

To support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.

By joining our team, you can evolve on the long run by taking on new responsibility: technical support, Streams contribution, tooling, shift management and leadership…

What you’ll do:

• Provide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.

• Leverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.

• Build a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support

• Collaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services….) on problem resolution

• Provide operability feedback to Product teams based on the incidents raised during BAU

• Embedment opportunities on production readiness and new development to make sure the product is production ready from an operability perspective

• Develop support processes, solutions and troubleshooting guides, Techtalks

Who you are:

• Programming Skills: Java (C, C# and python are a plus)

• Database Skills: SQL query building and performance analysis (Database administration skills for Sybase and Oracle are a plus)

• Operating Systems power user skills: Linux (Bash scripting is a plus)

• Advanced level of english is mandaroty

Why should you join us:

• Join a market leader boasting a 35+ year track record in a growing and dynamic industry.

• Be part of an inclusive team with a strong people-first focus.

• Agile collaboration with colleagues with diverse backgrounds.

• An international environment offering prospects for global work.

• Best Medical, dental, and life insurance.

At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.

About Us

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

Get In Touch

Didn’t find a job to suit your profile? Register now, upload your CV, and we'll reach out when we identify a role that aligns with your skills and experience.